Inspirational A&E Navigators are supporting victims and perpetrators of violent crime on the emergency service frontline. In the last year, they have supported more than 100 young people, and had more than 1,000 interactions with young people attending in crisis.
The team of A&E Navigators, based at Bradford Royal Infirmary, have been working with frontline NHS staff and emergency services, to support victims and perpetrators of violent crime, who attend in crisis. The navigators are a committed workforce of qualified youth workers who have decades of experience of working with young people and families from across Bradford’s communities.
The service, which has been running for just over a year, operates 365 days a year during peak hours of the evening and night-time, and so far, has supported more than 100 vulnerable young people. It has been vital in helping young people across the city following the Covid-19 pandemic which has taken its toll on people’s wellbeing.
The reasons behind violence and admission to an emergency department can be complicated, and beyond the surface are not always directly related to the health of an individual. The youth workers as navigators are there to care, guide and provide practical support in a non-judgemental way to people who may be experiencing trauma and serious adversity, which may be preventing them from living a safe and positive lifestyle. There is no pressure for people to engage with navigators, but the service provides a safe environment which allows for open conversation.
Support can also extend beyond discharge, through referral to services who can continue to help such as The Buddies Service or Breaking the Cycle. If people want, the navigators can also work closely with families and loved ones to follow up on care and advice.
As well as supporting victims and perpetrators, the navigators also provide a vital role for NHS staff working in the emergency department. It allows staff to focus on treatment, and working with the navigators, understand the real issues behind an attendance.